Yes, The Special One Wine is primarily sold online through our official website. This ensures we can deliver directly to your door and provide you with the best possible service.

We are unable to accept returns once your wine has been delivered. If you are dissatisfied with your purchase, please contact customer service at customer.service@thespecialonewine.eu. See our Return Policy for more information.

Once an order has been placed, you cannot cancel. Contact us for any assistance needed.

If you miss your delivery, the courier will leave a notification with instructions for rescheduling or pickup. Please follow the instructions provided by the courier to ensure you receive your package.

We are not responsible for packages lost or stolen after delivery. However, if your package does not arrive within the expected delivery timeframe, please contact our support team, and we will assist in resolving the issue.

If your wine arrives damaged or broken, please take photos of the package and contact us immediately at customer.support@thespecialonewine.eu. We will work with you to resolve the issue as quickly as possible.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Yes, you must be of legal drinking age in your country to purchase wine from our website.

Yes, but make sure the person is over 18. As they will be asked for ID on delivery.

During checkout, you’ll have an option to supply a billing address and a shipping address.